Zendesk vs. Mattermost
Considering a switch from Zendesk to the open-source Mattermost? Here is a side-by-side comparison based on GitHub community data to help you decide. Zendesk has 8 open-source alternatives in total in the Customer Support category - Mattermost is the most starred.
| Criteria | Zendesk | Mattermost |
|---|---|---|
| Pricing model | Paid / Monthly Fees | 100% Free / Self-Hosted |
| Data Control | Third-party Servers | Full Ownership & Privacy |
| License | Proprietary | NOASSERTION |
| GitHub Stars | - | ⭐ 38,628 |
| Last commit | - | Unknown |
About Mattermost
Mattermost is a flexible, open-source, and highly customizable communication platform that allows teams to collaborate securely and privately via instant messaging, voice calls, video conferencing, and file sharing. As an alternative to Zendesk, Mattermost provides a self-hosted, ad-free, and GDPR-compliant solution for customer support, giving teams greater control over their data while enjoying a seamless user experience.
View Mattermost on GitHub →Mattermost isn't the only option - Zendesk has 7 other open-source alternatives worth checking out.
See all alternatives to Zendesk →