Help Scout vs. Zammad
Considering a switch from Help Scout to the open-source Zammad? Here is a side-by-side comparison based on GitHub community data to help you decide. Help Scout has 3 open-source alternatives in total in the Customer Support category - Zammad is the most starred.
| Criteria | Help Scout | Zammad |
|---|---|---|
| Pricing model | Paid / Monthly Fees | 100% Free / Self-Hosted |
| Data Control | Third-party Servers | Full Ownership & Privacy |
| License | Proprietary | AGPL-3.0 |
| GitHub Stars | - | ⭐ 5,804 |
| Last commit | - | Unknown |
About Zammad
"Zammad is a comprehensive, customizable, and highly interactive help desk and ticketing system that simplifies customer support by allowing agents to manage and resolve issues within a single, secure platform. As a free and open-source alternative to Help Scout, Zammad prioritizes data sovereignty, offering users complete control over their customer data and ensuring a higher level of compliance with data protection regulations."
View Zammad on GitHub →Zammad isn't the only option - Help Scout has 2 other open-source alternatives worth checking out.
See all alternatives to Help Scout →